Download our Technical Support PDF:

Technical Support (1682 KB)

You will not find a more attentive or knowledgeable service staff than the one we have built over the years here! We might have up to four accessible technicians at Specialty Tag depending on the season and two more available with the factory at Sato Labeling to address more involved issues. Since our company has sold TEC and TXP printers almost exclusively for the past 12 years, we possess the knowledge to solve any technical problem efficiently and courteously. If you are purchasing your thermal supplies from Specialty Tag and Label, than you are automatically granted our toll-free support from 8:30-5:00 EST. The Sato technicians are available from 8:00-6:00 EST and they are toll-free as well for Specialty Tag and Label customers.

Above and Beyond! Not only do we offer our helpful technicians to our customer’s toll-free, but we try to go above and beyond telephone support. Most of our sales representatives double as our technicians, so they are expertly trained in the software and printers. Our sales staff travels frequently and they always make it a point to service existing customers while seeking new business. This type of face-to-face customer service may be a declining one with many companies today, but we have learned how invaluable this courtesy can be for our service-oriented company. Also, we have added handy technical support tools to our website including video, PDF’s, troubleshooting, printer support, software support and downloads.

Onsyte® printer owners purchasing thermal supplies from Specialty Tag & Label are Welcome!